Privacy Policy and Cookies
At FKS Clinic, we respect your privacy and aim to provide you with complete transparency on how we collect, use and share your personal information. Your privacy is of the utmost importance to us, and we are committed to making sure we do everything possible to protect your personal data.Privacy Policy
This privacy policy aims to inform users of our site (https://fksclinic.co.uk) about what information we collect and how we use it. We will only collect personal data necessary to help us run our services. We’ll also detail how we use your information, your rights, and how you can get in touch.
Throughout this privacy policy, by ‘we’, ‘us’ or ‘our’, we mean FKS Clinics.
About Us and Privacy Policy
FKS Clinic is a London-based company that offers Hair Transplant Treatments and the other surgical treatments. https://fksclinic.co.uk (our site) is a site operated by FKS Clinic Limited (“FKS Clinic”). We are registered in England and Wales under registration number 05061311.
Our registered office is 338a Regents Park Road Office 3 And 4, London, United Kingdom, N3 2LN.
Clinic address: GHMS, 68 Kenway Road, SW5 0RD
Office address: FKS Clinic, 109 New Kings Road, SW6 4SJ
Phone number: 07907 035406
Email: info@fksclinic.co.uk
What is included in this Privacy Policy?
- Information we collect and how we use it
- The non-personal information we collect
- Your rights
- Privacy and security
- Accessing your personal data
- Contact information
- Changes to this privacy policy
What is personal data?
Personal data is information about an identifiable person who can be identified as an individual based on information provided, such as name or email address. The Data Protection Act regulates personal data. The EU-wide General Data Protection Regulation (GDPR) became law on May 25, 2018.
What information do we collect from you?
We may collect personal information from you when you use our site. All information collected will be kept secure and used only for the purposes it was collected unless otherwise agreed. This privacy policy contains all information, including Data Protection Laws, Clinical Record Retention periods and Clinical Privacy Guidelines.
Online inquiry forms
We use online contact forms for onsite inquiries. If you inquire, we collect the following:
- Full name – we know what to call you.
- Phone number – so that we can contact you directly.
- Email address – so that we can reach you if we cannot reach you on the phone.
- Message – this allows us to understand why you are contacting us so that the right person can contact you regarding your query.
Other information we may collect
While we run promotions, recruitment campaigns or customer surveys, we may also collect the following information from time to time through forms on the site:
- Visits to our website
- Inquiry information
- Recruitment information
- Information you provide in online surveys or feedback
We use a third-party service, WordPress, for the forms on our site. WordPress is a product of Automattic Inc. For more information on how WordPress processes data, please see Automattic’s privacy policy.
How do we use your personal data?
Depending on why we collect your data, we may use your information in the following ways:
- To answer a question you have about a treatment and the clinic
- To make a deal within a contract
- Improve our customer experience
- Conduct market research or analysis to help improve future experiences
- Evaluates the performance of our site
- Notify you of relevant changes or important information
- Check the accuracy of the information we hold for you
- Support your doctor or nurse in anything they may need to run a service
- Could you rate your experience with us?
- Marketing (if included in the marketing activity)
Marketing in Privacy Policy
If you sign up to receive marketing emails from us on our website or in our clinic, we may send you email communications. We may occasionally contact our email subscribers to help us evaluate your experience or ask for feedback on a treatment you had with us.
You have the right to withdraw your consent at any time. And then to make it as easy as possible to control what you receive from us, all of the emails we send will have an unsubscribe link at the bottom. Alternatively, you can contact us directly. if you wish to withdraw your consent. Please email us at info@fksclinic.co.uk. Or write to us at 76 Ifield Road, FFF, London, United Kingdom, SW10 9AD. We will never automatically subscribe you to our email marketing.
Non-personal data
Google Analytics
We have a tool called Google Analytics installed on our site to monitor performance, allowing us to make continuous improvements. This helps us to ensure our customers receive the best experience possible. We use this tool to gather non-personal statistical data such as the following:
- Device type
- Location
- Browsing activity
This information can’t be tracked back to you. For more information on how Google Analytics possesses this information, visit www.google.com/analytics.
Your rights in Privacy Policy
Under the current General Data Protection Regulation, you have the following rights:
- Right of access – you have the right to request a copy of the data we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate.
- Right to be forgotten – you have the right to ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – you have the right to ask us to restrict how we process your data.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to our processing of your data where we rely on a legitimate interest to process it.
- Right to withdraw your consent – you have the right to withdraw your consent at any time.
If you’d like to exercise any of the rights above, get in touch via phone, email or post. Please note that there may be some exemptions to these rights.
Confidentiality and security
Confidentiality of your personal data is of the utmost importance to us. We’re committed to protecting the information you’ve provided and fully complying with Data Protection Legislation.
We have a number of organisational processes in place and technical security measures in place to help us keep your data safe. We will hold your personal data for as long as necessary, depending on why it was collected and by applicable UK laws.
Please note that the transmission of information via the internet cannot be wholly guaranteed as entirely secure. To ensure we do all we can to keep your data safe, we have several procedures and security features that help minimise the risk of data breaches or unauthorised access.
Disclosure of your personal data
In some circumstances, we may have to disclose your personal data with a carefully selected third party so that they can provide the service you requested on our behalf. Any third parties we use are carefully selected and must adhere to our vigorous data security standards.
We may also disclose your personal data if we believe it is required by law, regulation or other government authority to protect the rights of Cosmedica Clinics or the public. We may also co-operate with law enforcement agencies in official investigations if necessary or requested.
Accessing your personal data
You may request to access your data and, sometimes, ask for it to be transferred via email. In some cases, you may send us personal information over email. Email is not a secure information transmission method, and we ask that you understand the risks involved.
You can also request the correction of any mistakes or update any information we hold about you so that our records are accurate.
You also have the right to request that we delete your data from our records. However, we may require you to hold a minimal amount to allow us to suppress any communications in the future.
If you’d like to request to access your data or request that we delete your data from our system, don’t hesitate to get in touch with us via phone, email or post.